Refund Policy

We want you to be happy with CheckCardValue. Every visitor can try a free photo scan, and card pages and catalog search are always free, so you can see how the Service works before paying. Paid plans are generally non-refundable, with the exceptions below.

Plans

• Weekly: US$3.99/week, billed every week, including 300 photo scans per week.
• Monthly: US$7.99/month, billed every month, including 1,000 photo scans per month.
• Yearly: US$49.00/year, billed every year, including 1,000 photo scans per month.

Plans are subscriptions that renew automatically until you cancel. Polar, our merchant of record, charges your payment method and collects any sales tax or VAT.

When we refund

• First purchase, 7 days: if you're not satisfied, email [email protected] within 7 days of your first subscription charge and we'll refund it in full, provided you've used fewer than 50 scans of that period's allowance.
• Forgotten renewal: if a renewal charged you and you haven't scanned any cards since, email us within 7 days of the renewal and we'll refund it and cancel the plan.
• Service problems: if a technical problem on our side prevented you from using the Service, we'll refund or extend your plan pro rata.
• Duplicate or unauthorized charges are always refunded.

Refunds are about the subscription, not card values: we can't refund or compensate for a price estimate that turned out different from what you paid or received for a card (see the Terms).

How refunds are paid

Refunds are issued by Polar to your original payment method, usually within 5–10 business days. Taxes collected are refunded with the charge.

Cancelling

You can cancel anytime with “Manage billing” on your account page, from the Polar customer portal linked in your receipt email, or by emailing [email protected]. Cancelling stops future renewals and you keep access until the end of the period already paid for; it does not refund the current period except as described above.

Chargebacks

Please contact us before disputing a charge — we resolve almost every issue within one business day.